PURCHASE RETURNS
1.1. Goods of good quality cannot be returned or exchanged.
Non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration include:
- goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, appliances and equipment, oral hygiene products, spectacle lenses, child care items, medicines, dietary supplements) ;
- personal hygiene items (toothbrushes, combs, hairpins, curlers, wigs, hairpieces, etc.);
- perfumery and cosmetic products;
- textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics – ribbons, braid, lace, etc.); cable products (wires, cords, cables); building and finishing materials (linoleum, film, carpets, etc.) and other goods sold per meter;
- sewing and knitwear (sewing and knitted underwear, hosiery);
- products and materials in contact with food, made of polymeric materials, including those for single use (dishes, kitchen and table utensils, containers and packaging materials for storing and transporting food products);
- household chemicals, pesticides and agrochemicals;
- household furniture (furniture sets and sets);
- products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones;
- automobiles and motorbike goods, trailers and numbered units for them, mobile goods of small-scale mechanization of agricultural work, boats and other household watercraft;
- technically sophisticated household goods for which warranty periods are established (household metal-cutting and woodworking machines, household electrical machines and devices, household radio-electronic equipment, household computing and duplicating equipment, photo and film equipment, telephone sets and facsimile equipment, electric musical instruments, electronic toys, household gas equipment and devices);
- civilian weapons, main parts of civil and service firearms, cartridges for them;
- animals and plants;
- non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet pictorial publications, calendars, booklets, publications reproduced on technical media).
The list of specified non-food products of good quality that are not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration, approved by Decree of the Government of the Russian Federation No. 55 of January 19, 1998.
In accordance with Article 1 of the Federal Law of the Russian Federation of January 2, 2000 N 29-FZ “On the Quality and Safety of Food Products”, food products include, in particular, biologically active additives – natural (identical to natural) biologically active substances intended for consumption simultaneously with food or incorporation into food products.
Article 25 of the Law of the Russian Federation of 07.02.1992 N 2300-1 “On Protection of Consumer Rights” establishes the consumer’s right to exchange only non-food products of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, dimensions , style, color, size or configuration.
The right of the consumer to exchange or return food products (food products, including dietary supplements) of proper quality is not established by the current legislation.
1.2. Return of goods of inadequate quality:
1.2.1. If the Goods of inadequate quality (manufacturing defects) are found in the Order, the Buyer has the right to replace or return these Goods in accordance with the procedure established by the current legislation. The buyer has the right to apply personally to the employees of the Main Warehouse at the address: Moscow, 6 Marshal Rokossovsky Boulevard, Bogorodsky Business Center with a statement containing requirements. Together with the application, the Buyer must provide the goods, as well as documents confirming the purchase. Or scanned copy of the application can be sent, as well as documents confirming the purchase (electronic receipt, UPD) to the email sales@gult.eu. The application is subject to acceptance and consideration within the time limits established by the legislation of the Russian Federation.
1.2.2. The Seller has the right to check the quality of the Goods. The terms of the quality control are established by the current legislation.
1.2.3. If the goods are not bulky, the Buyer is obliged to independently deliver them to the Main Warehouse (as agreed with the Seller). In the event that defects are found in a large-sized Goods, the Buyer has the right to both independently deliver it to the place of inspection, and to carry it out by the Seller.
1.2.4. According to the results of the quality check or examination, if it is proved that the Seller is responsible for this defect, the Buyer’s claim is subject to satisfaction.
1.2.5. If, as a result of the inspection or examination, it is established that the defect was not found or the Seller is not responsible for it, the Buyer is obliged to compensate the seller for the costs of the examination and all transport costs incurred.
1.3. In accordance with the “List of non-food products of good quality that cannot be returned or exchanged for a similar Product”, approved by Decree of the Government of the Russian Federation No. 55 of January 19, 1998, some Products presented in the Seller’s online store are not subject to return and exchange, for except in the event of a defect.
1.4. During returning goods, you must have an identity document with you.