TERMS OF PAYMENT
Bank card
To select payment for the goods using a bank card on the corresponding page, you must click the button Pay for the order with a bank card.




For payment (entering your card details) you will be redirected to the bank’s payment gateway. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. The entered information will not be provided to third parties, except as required by law. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.
Gift Certificate
In the gult.eu online store, you can give and receive certificates for a certain amount of money, and then pay for purchases with them.
To purchase a gift certificate, select the denomination and place an order. Within 30 minutes after payment you will receive an email with a code. The gift certificate has no expiration date and can be used at any time convenient for you.
A maximum to activate per day is three gift certificates. Gift certificate cannot be returned.
If you are unable to activate the certificate, please, contact us. Please include the serial number of the certificate in the message.
ERRORS IN PAYMENT
Payment by bank card
Payment takes place within a few minutes.
Payment cannot be made because:
- You have entered incorrect card details.
- The card has expired.
- There is not enough money on the card.
- It is impossible to confirm the operation on the card with a one-time password from SMS.
- The bank has set a ban on online payments.
If the payment failed:
- Please try again in 20 minutes..
- Contact the bank that issued the card.
- Try to pay with another card.
If it doesn not help you, write us.
Bank transfer
Payment is processed within 2-3 business days.
If the deadline has passed and you have not received an order acceptance letter, write us.
Cashless payment for legal entities
The funds will be credited to the account of OOO GULT GmbH within 2-3 business days.
Payment cannot be made if:
- You made an order from an individual account, but a legal entity pays.
- You made an order from the account of a legal entity, but an individual pays.
- You made an order from the account of one legal entity, and pays for another.
If you have any questions, write us.
TERMS
ПGift Certificate is a document that is an electronic digital code certifying the right of the Purchaser (Holder) of the Gift Certificate to demand the transfer of any product from the assortment of the gult.eu (with the exception of products from the “Gift Certificates” sections), for an amount equal to the nominal of the Gift Certificate and at the prices in force at the time of ordering through Activation and ordering under the relevant conditions.
Seller – OOO GULT GmbH.
Online store – an Internet site owned by the Seller, located on a server in Moscow and having an Internet address https://gult.eu/. It presents the goods and services offered by the Seller to its Clients for placing Orders and Applications.
Purchaser of the Gift Certificate (Client) is a capable individual who ordered and paid for the Gift Certificate on the website https://gult.eu/. or a legal entity that received the Gift Certificate under an agreement with https://gult.eu/.
Gift Certificate Holder (Client) is a capable individual to whom the Buyer transferred the Gift Certificate and who actually owns the Gift Certificate.
Activation of the Gift Certificate is the act by the Holder of the Gift Certificate to enter the digital code of the certificate into a special activation field in the Personal Account on the website https://gult.eu/, in order to use the Gift Certificate.
The use of the Gift Certificate is the realization of the right to claim by placing an order on the appropriate payment terms.
Order is a duly executed request of the Client for delivery to the specified address of the list of Goods selected on the Site. An order can be placed both for the purpose of concluding a retail sale and purchase agreement, and for the exchange or replacement of Goods under a previously concluded agreement in cases stipulated by the legislation of the Russian Federation.
1. General Provisions
1.7. The validity period of the Gift Certificate is determined by the Seller and brought to the attention of the Client on the Gift Certificate description page (in any case, the validity period of the Gift Certificate cannot be less than one month and more than one year from the date of payment).
2. Features of the use of Gift Certificates
2.1. The use of the Gift Certificate involves the execution of an unlimited number of orders within the nominal.
3. Making an Application for a Gift Certificate
3.1. To place an Application, the Client must register on the Site.
3.1.1. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
3.1.2. The Client undertakes not to disclose to third parties the login and password specified during registration. If the Client suspects the security of his login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending an email to sales sales@gult.eu. The Seller is not responsible if the Client cannot use the Gift Certificate as a result of disclosure or transfer of its activation code to third parties.
3.2. The procedure for filling out an Application for a Gift Certificate and the deadlines for its implementation.
3.2.1. After selecting the Gift Certificate, the Client clicks on the “Place an order” button.
3.2.2. The Client makes an advance payment in the manner specified in the Application.
3.3. Cancellation of an Application for a Gift Certificate.
3.3.1. The Client and the Seller have the right to cancel the Application before the payment is made.
3.4. Features of payment using bank cards.
3.4.1. Operations with bank cards are performed by the cardholder or a person authorized by him.
3.4.2. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards are prohibited by law.
3.4.3. If the Seller has reasonable suspicions of the fraudulent nature of the transaction, the Seller reserves the right to cancel the Application for a Gift Certificate, while the funds are returned to the bank card from which the payment was made. Orders placed by Holders using Gift Vouchers fraudulently issued by Purchasers will be canceled and the Holder will not be refunded.
4. Procedure for obtaining and using the Gift Certificate
4.1. Within 30 minutes from the moment the Seller receives payment for the Gift Certificate, the Seller sends the Client an electronic digital code of the Gift Certificate to the e-mail address indicated during registration on the Site. In case of code inoperability and problems with its activation, the Client has the right to apply to the Seller with a request to provide a new code. The Seller, within 3 (three) calendar days, checks the previously provided code and, upon confirmation of the need to replace it, sends a new code to the Client’s e-mail address. The terms of this paragraph do not apply to cases of unauthorized use of the Gift Certificate by third parties, for whose actions the Seller is not responsible.
4.2. The Client has the right to use the code during the validity period of the Gift Certificate, as set out in clause 1.7 of these Terms. After the specified period, the Client will not be able to use the code. In this case, the funds transferred by the Client to pay for the Gift Certificate are non-refundable.
4.3. Products purchased using a Gift Certificate are subject to the system of discounts provided to customers of https://gult.eu/, with the exception of products at a “special price”.
4.4. 4.4. Warranty service, exchange and return of low-quality goods purchased using a Gift Certificate is carried out in accordance with the general procedure provided for by applicable law.
4.5. In case of cancellation of the order, or in case of return of the goods https://gult.eu/, for which the funds from the activation of the Gift Certificate were used, the paid amount is returned to the User Account of the person who used the Gift Certificate within 1-2 days, and may be used only to purchase goods and services at https://gult.eu/.
5. Responsibility
5.1. The Seller is not responsible for the use of the electronic digital code of the Gift Certificate by the Client, the Client assumes all responsibility in case of loss or unauthorized access of third parties to information about the electronic digital code of the Gift Certificate.
5.2. The Seller is not liable for damage caused to the Client or third parties as a result of the Client’s non-compliance with these Terms, or due to the Client’s failure to familiarize himself with the information about the Gift Certificates https://gult.eu/ and the procedure for their use.
5.3. Under no circumstances shall the Seller reimburse the Client or third parties for lost profits.
5.4. The Seller is not responsible for losses that the Client may incur as a result of the fact that his login and password became known to a third party.
5.5. The Seller is not responsible for the unauthorized use of the Gift Certificate code, as it is bearer-based and does not require the identification of the Gift Certificate Holder.
5.6. If https://gult.eu/ suspects that the Gift Certificates were received and/or activated by the Holder in a way that violates the rights and legitimate interests of https://gult.eu/ and/or third parties, https://gult.eu has the right to block the Holder’s account on the Site, debit the funds of the Gift Certificates activated in this way from the User’s account and cancel orders paid using these funds.
6. Confidentiality and protection of personal information
6.1. Provision of information by the Client: 6.1.1. When registering on the Site, the Client provides the following information: Last name, First name, e-mail address, password to access the Site. By registering on the site, the Client agrees to the processing of his data, including personal data, including for the purpose of promoting goods, works, services on the market.
6.1.2. If the Client does not want his personal data to be processed, then he must contact the Seller’s Customer Service at sales@gult.eu. In this case, all information received from the Client (including login and password) is deleted from the Seller’s client base and the Client will not be able to place Download Applications on the Site.
6.2. Use of information provided by the Client and received by the Seller.
6.2.1 The Seller uses the information:
– to register the Client on the Site;
– to fulfill its obligations to the Client;
– to evaluate and analyze the operation of the Site;
– to determine the winner in promotions held by the Seller.
6.2.2. The Seller has the right to send advertising and informational messages to the Client. If the Client does not want to receive mailings from the Seller, he must change the appropriate subscription settings in his personal account. To enter, you must enter your username and password. 6.3. Disclosure of information received by the Seller:
6.3.1. It is not considered a violation that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Client.
6.3.2. It is not considered a breach of obligations to disclose information in accordance with reasonable and applicable legal requirements.
6.4. The Seller has the right to use ‘cookies’ technology. Cookies do not contain confidential information and are not transferred to third parties.
6.5. The Seller receives information about the ip-address of the Website visitor https://gult.eu/. This information is not used to identify the visitor.
6.6. The Seller is not responsible for the information provided by the Client on the Site in a public form.
6.7. If the Seller has suspicions about the use of the Client’s account by a third party or malicious software, the Seller has the right to unilaterally change the Client’s password.
7. Other terms
7.1. The relations between the Client and the Seller shall be governed by the law of the Russian Federation.
7.2. In case of questions and claims from the Client, he must contact the Seller’s Customer Service by phone or at sales@gult.eu. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with applicable law.
7.3. Recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.
7.4. The execution of an Application for a Gift Certificate and / or its activation (when the Holder performs activation actions) indicates agreement with these Terms of Gift Certificates.
8. REFUND
We will refund your money for the item and shipping.
Money for the goods and delivery is returned separately and may arrive at different times. If you are returning multiple items, you may be refunded separately for each item.
Term
If the product is eligible for a return, we will refund your money within 10 days, you will be notified. Usually the money is returned in 2-3 days.
If you received an SMS from https://gult.eu/ about a refund, you paid for the order with a card online, and the money did not arrive on time, contact your bank. Learn more about card payments and refunds.
Way
The method depends on your payment for the order:
You paid for the order: | How to return the money | Comments |
By bank card (or Apple Pay / Google Pay / Samsung Pay): | to the same card | — |
Electronic money (Yandex.Money, WebMoney): | you can return money to your personal account | from your account to an electronic wallet, bank card or postal transfer. |
From a current account: | to a personal / corporate account | only for legal entities. |
By the system of fast payments: | to the bank card with which you paid for the order in the bank application | not all banks participating in the program support instant refund to a bank card. |
Payment by card, on the website or in the application
Money is blocked for 24 hours after payment, but has not yet been debited. If during this time you returned, and we received and checked the goods, then we can instantly unlock (return) the money.
Usually, the bank does not send notifications about unblocking (refund), and there is no separate operation in the application or personal account of the bank. It just disappears from the transaction history (if you returned the entire order or canceled it) or the amount of the payment decreases (if you returned one of several products). However, blocking and unblocking information must be reflected in the bank statement.
Money is debited 24 hours after payment. When we return the money, this is a separate transfer. There will be a separate transaction in the application or personal account of the bank, and the bank must send a notification.
Usually the money is returned in 2-3 days, but sometimes the return can take up to 30 days. If the money does not come for a long time, contact your bank.
DELIVERY TERMS
Delivery terms can be specified in the selected logistics company.
The logistics company SberLogistics is:
1. Founded by the largest bank in Russia, Central and Eastern Europe – PJSC Sberbank – a company whose goal is to solve logistics problems of any level
2. Own courier service, extensive logistics infrastructure
3. Favorable offer in terms of price / quality ratio
4. Service at the level of modern quality standards
5. A team of professionals with knowledge of the specifics of the Russian express delivery market
“SberCourier” service
1. Service characteristics:
1.1. The maximum weight of the shipment is 30 kg
1.2. Maximum dimensions of the shipment: length + height + width < 300 cm, maximum length of one side – 150 cm.
1.3. Delivery to the door by land transport.
1.4. Creation of a shipment using consistent data exchange, including a personal account, API
1.5. Time for collection is until 19:00, collection of items is carried out 7 days a week in Moscow and 5 days a week in other cities of the Russian Federation
1.6. Shipment cities: Vladivostok, Khabarovsk, Kazan, Nizhny Novgorod, Perm, Samara, Ufa, Irkutsk, Krasnoyarsk, Novosibirsk, Omsk, Yekaterinburg, Chelyabinsk, Voronezh, Moscow, St. Petersburg, Tver, Yaroslavl, Volgograd, Krasnodar, Rostov-na- Don, etc.
1.7. Billing is based on the estimated weight, which is determined as the sum of large values for each place of the invoice. The larger value is determined by the largest of the weights, either physical or volumetric, while the volumetric weight is determined by the formula: (length (cm) * width (cm) * height (cm)) / 5,000
1.8. Storage of returns 7 days
1.9. Delivery times are calculated in business days. 1.11. Delivery in the time interval (only in Moscow): 10:00-13:00, 13:00-18:00, 18:00-21:00, 9:00-18:00
Service “SberPosylka”
1. Service characteristics:
1.1. The maximum weight of the shipment is 15 kg
1.2. The maximum dimensions of the shipment are 603636 cm.
1.3. Delivery to the point of issue or post office by land transport
1.4. Creation of a shipment using consistent data exchange, including a personal account, API
1.5. Collection time is until 21:00 Moscow time and until 18:00 in other cities, collection of items is made 7 days a week in Moscow and 5 days a week in other cities of the Russian Federation
1.6. Shipment cities: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Kazan, Samara, Omsk, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Krasnoyarsk, Perm, Voronezh, Krasnodar, Vladivostok, Irkutsk, Yaroslavl, Khabarovsk, Tver, Tolyatti (22 cities)
1.7. Billing is based on the estimated weight, which is determined as the sum of large values for each place of the invoice. The larger value is determined by the largest of the weights, either physical or volumetric, while the volumetric weight is determined by the formula:
(length (cm) * width (cm) * height (cm)) / 5,000
1.8. Storage of returns at the point of issue, post office 3 days
1.9. Calculation of delivery times
УСЛОВИЯ ДОСТАВКИ СДЭК

CDEK (Express Courier Delivery Service):
– Included in the top five leaders of the express delivery market;
– More than 2900 unique pickup points;
– Constant improvement of tariffs and introduction of new ones: faster, cheaper, with delivery by courier or to the point of issue of orders.
How to receive an order?
1. You place an order on the site in any convenient way (to the door by courier or to the point of issue).
2. After placing an order, you will receive an SMS message with a tracking number for tracking.
3. When a parcel arrives in your city, you will receive an SMS notification about this by e-mail. You should also receive a notification from the shipping company via email, sms and/or phone. When delivered by courier, expect a call to agree on the date and time of delivery. CDEK delivers orders daily from 9:00 to 18:00
4. You inspect the parcel, check the goods. You only need to have your passport with you.
Choice of rate at checkout:
1. Tariff “Express” and “Parcel”
– standard courier delivery. Shipping can be by air or land.
– Operates on the territory of Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan;
– Modes of delivery: – to the door and point of issue;
– The maximum weight of the shipment (volumetric weight) – 30 kg; Billing is based on the estimated weight, which is determined as the sum of large values for each place of the invoice. The larger value is determined by the largest of the weights, either:
(length (cm) * width (cm) * height (cm)) / 5,000;
– The shelf life of the order at the point of issue is 14 days, at the post office 3 days;
– Delivery times are calculated in working days, excluding weekends and holidays.
2. Tariff “Economic package”
This is an economical ground delivery service for goods. Longer delivery time compared to Express. The transport scheme is only by land (highway, railway, auto). Weight limit – up to 50 kg (volumetric weight);
– Modes of delivery: – to the door and point of issue; Billing is based on the estimated weight, which is determined as the sum of large values for each place of the invoice. The larger value is determined by the largest of the weights, either physical or
(length (cm) * width (cm) * height (cm)) / 5,000;
– The shelf life of the order at the point of issue is 14 days, at the post office 3 days;
– Delivery times are calculated in working days, excluding weekends and holidays.