About Store

LLC «GULT GmbH»

TIN 2011004057

KPP 201101001

PSRN 1202000004887

OKPO 46200744

OKOPF 12300

OKOGU 4210014

OKTMO 96640434101

OKATO 96240000001

OKFS 16

Legal address: 366108 Russia, CR, Shelkovskaya district, Shelkovskaya area, R. Mazhatova str., 1B, office 17, tel.: 8 800 500 3223

Post address: 107370 Russia, Moscow, boulevard Marshala Rokossovskogo 6, building 1A, office 376, tel.: 8 800 500 3223

Currency: RUR

Account: 40702810502730003605

Name: LLC “GULT GMBH”

TIN: 2011004057

KPP: 201101001

Bank: ALFA-BANK

BIC: 044525593

Cor. Account: 30101810200000000593

Currency: USD

Account: 40702840202730000567

Name: LTD ‘GULT GMBH’

Bank: ALFA-BANK

Swift: ALFARUMM

Bank address: 27 Kalanchevskaya str., Moscow, 107078

Country: RUSSIAN FEDERATION

City: MOSCOW

TERMINOLOGY

Customer is a fully capable individual making Orders on the website https://gult.eu/, or indicated as the recipient of the Goods, or using the Goods purchased on the website https://gult.eu/, solely for personal needs.

https://gult.eu/ – OOO GULT GmbH. OOO GULT GmbH, presenting the Products on the Site, acts on its own behalf on behalf of the Sellers.

Seller is OOO GULT GmbH, or other legal entity or individual entrepreneur indicated as the Seller on the page of the Goods, which is the owner of the relevant Goods.

Site – https://gult.eu/ – an Internet site owned by the Seller, located on a server in Moscow and having an Internet address https://gult.eu/. It presents the Goods offered by the Seller to its Clients for placing Orders, as well as the terms of payment and delivery of these Orders to Clients.

Goods – an object of the material world, not withdrawn from civil circulation and presented for sale on the Site.

Order – a duly executed request of the Client for delivery to the specified address of the list of Goods selected on the Site. An order can be placed both for the purpose of concluding a retail sale and purchase agreement with the Seller, and for the exchange or replacement of Goods under a previously concluded agreement in cases stipulated by the legislation of the Russian Federation.

Client’s user account – the Client’s personal account at https://gult.eu/, to which funds are credited in case of cancellation of an Order or Goods previously paid by him, activation of a gift certificate, as well as in other similar cases. These funds are to be used as an advance payment for the subsequent Orders of the Client with the Seller, or returned to the Client in accordance with the rules of clause 6.3. of these Terms.

Cancellation of the Order or Goods – a technical action of the Seller, which does not imply the Seller’s refusal to fulfill the contract, which is carried out on the Site and states the fact that some of the Goods in the Order (cancellation of the Goods) or all the Goods in the Order (cancellation of the Order) are not transferred to the Client by current order. https://gult.eu/ is obliged to notify registered Clients of all cancellations, including in cases of refusal of the Goods at the initiative of the Client, by sending an electronic notice of cancellation to the email address specified by the Client during registration.

Delivery service – a third party that provides services for the delivery of Orders to Clients under an agreement with https://gult.eu/.

External site – a site on the global Internet, a link to which is located on the site https://gult.eu/.

Verification is a procedure that allows to establish the reality and belonging of a certain phone number to a specific individual, as a result of which the Client is assigned a certain ID and a personal account (then referred to as the “Account”) linked to the verified phone number.

1. GENERAL PROVISIONS

1.1. The site is owned and operated by GULT GmbH OOO.

1.2. By going through the Verification procedure and ordering Goods through https://gult.eu/, the Client agrees to the Terms of Sale of Goods (then referred to as the Terms) set out below.

1.3. These Terms, with the exception of clause 3.12 ‘Pre-Order’, as well as information about the Product presented on the Site, are a public offer.

1.4. The relationship between the Customer and the Seller is subject to the provisions of local law.

1.5. The Seller reserves the right to make changes to these Conditions, in connection with which, the Client undertakes to regularly monitor changes in the Conditions posted in the ‘Legal documents of the store’ section.

1.6. The Client agrees to the full text of the Terms with all appendices and additional sections on the Site by registering in the Personal Account, placing Orders, or by passing Verification by phone number, as described in section 2 of the Terms.

1.6.1. The Client agrees to the terms of sale of the goods he has chosen (the terms of the individual sales contract) by pressing the ‘Confirm Order’ button at the last stage of placing an Order on the Site. The performance of these actions is a fact confirming the conclusion of an agreement between the Client and the Seller.

1.7. The Terms of Sale contain paragraphs with active hyperlinks to specific thematic sections with more detailed information, which are an integral part of the Terms of Sale. The method of providing access to certain parts of these Terms through active hyperlinks is a generally accepted way of posting information on the Internet.

1.8. In the case of promotional events – promotions, in the conditions of promotions posted on the Site, special provisions may be established that regulate the procedure for placing an order and returning goods. At the same time, the conditions of the promotions are an integral part of these Terms of Sale, and are subject to application for persons participating in the promotions. Making a promotional Order and/or fulfilling other conditions for participation in the promotion means the Client’s consent to the terms of the relevant promotion.

1.9. By registering on the Site (including second-level domains) or in the https://gult.eu/, the Client provides his prior consent to receive advertising messages (in the form of SMS and / or push notifications and / or through applications and / or instant messengers for smartphones and/or phone calls and/or otherwise to the phone number, e-mail address specified by the Client) OOO GULT GmbH and their partners. In case of unwillingness to receive promotional messages, the Client should change the subscription settings in the corresponding section of the personal account.

2. VERIFICATION OF THE CLIENT BY PHONE NUMBER

2.1. To register on the Site and / or place an Order, the Client must go through the following Verification procedure by phone number:
enter the phone number in a special field, then click the ‘send code’ button;
the owner of the phone is sent an individual code to the phone number specified by the Client by means of SMS messages and/or push notifications and/or through applications and/or messengers for smartphones and/or otherwise, which he enters in the field intended for the code;
if the sent and entered code match, Verification is recognized as successfully passed – the phone number is established as belonging to a certain individual whose data is contained in the Account and / or in the information about the Client at the stage of placing the Order (‘Your data’ – ‘Name and surname’).

2.1.1. If the Client already has an Account on the Site, then after successful Verification, an automatic login to this Account occurs. Otherwise, the Client is prompted to enter an email address and password from an existing Account, or create a new Account.

2.2. A one-time code is valid for 15 minutes from its sending. A second attempt to request a verification code is possible no earlier than 120 seconds after the previous code was sent. No more than 5 verification codes can be sent to one phone number within one user session (then a blocking occurs for 30 minutes). No more than 19 unsuccessful attempts to enter the verification code can be made to one phone number within one user session (then a blocking occurs for 30 minutes). There can only be one valid verification code at a time to verify one phone number.

2.3. In case of changing the phone number, the Client can use the procedure for changing the phone number in the Account by clicking on the button ‘Have the phone number been changed? and following the instructions on the Website/mobile application.

2.4. If the Client used the same phone number for different Accounts, then during the initial Verification, he has the right to select one Account and specify the login and password for this Account, which becomes the main one. Only money from user accounts of other Client Accounts is transferred to the main Account. Points from other Accounts of the Client are not subject to transfer to the main Account.

2.5. The Client also has the right to log into the Account by entering the login (e-mail address) and password from the Account (‘Login by e-mail’ field), however, in order to place Orders, the procedure for Verifying the Client’s phone number described in this section is required.

2.6. The Client undertakes not to disclose to third parties the login and password, phone number and individual codes. If the Client has suspicions about the security of the specified data, their unauthorized use by third parties, the Client undertakes to immediately notify the Seller about this by sending an email to policy@gult.store.

2.7. The one-time code sent for Phone Number Verification is a simple electronic signature by which the Client confirms that the specified phone number belongs to the Client and his acceptance of these Terms.

2.8. By passing Verification, the Client agrees to receive messages of a service nature sent to the e-mail address specified during registration and / or via SMS messages and / or push notifications and / or through applications and / or instant messengers for smartphones and / or otherwise to the phone number specified by the Client during registration and / or placing an order, about the status of the order, delivery conditions, goods in the Client’s basket and / or added by the Client to Favorites, as well as the Seller’s request to leave a review about the purchased Goods. The Client’s refusal to receive these messages is impossible for technical reasons.

2.9. The Client agrees that any restrictions (including blocking) related to security or violation of these Terms by the Client, as well as for technical reasons, may be applied to his Account. In addition, by accepting these Terms, the Client agrees that restrictions on his Account may be applied at any time without giving reasons and without notifying the Client.

3. REGISTRATION AND TERMS OF IMPLEMENTATION OF THE ORDER

3.1. The order can be placed by the Client independently on the Website or in the mobile application.

3.2. When placing an Order, the Client must go through the Verification procedure and indicate the following information:

FULL NAME. and phone number of the Client;

FULL NAME. and telephone number of the Recipient of the Order (if it differs from the Client);

E-mail address;

Order delivery address.

3.3. When placing an Order, the client selects the Seller’s offer in the Goods card.

3.4. After placing an Order with a payment method, when paying in full for the Order from the User Account, the Client is provided with information about the expected date of delivery of the Order. This date means the period in which the Delivery Service will be ready to deliver the Order to the Client. The specified date depends on the availability of the ordered Goods in the Seller’s warehouse, the time required to process the Order and the delivery time of the Shipment selected when placing the Order by the Delivery Service. In case of choosing other payment methods, after placing the Order, the Client is provided with information about the approximate date of delivery of the Order. After receipt of funds to the Seller within the time specified in paragraph 5.4. of these Terms, the Client is provided with information about the expected date of delivery of the Order.

3.5. If the Customer places an Order for the Goods in an amount exceeding 10 units of one item of the Goods, and if the Seller does not have the required quantity of the ordered Goods in the warehouse, the Seller informs the Client about this by sending an electronic message. The message is sent to the email address specified during registration. The Client has the right to agree to accept the Goods in the quantity available from the Seller, or to cancel this position of the Goods from the Order. If the Customer does not receive a response within 14 days, the Seller reserves the right to cancel this Product from the Order.

3.5.1. The Seller has the right to cancel the Client’s Orders containing the Goods, which the Client has previously refused 5 or more times, indicating reasons not related to the presence of defects in these Goods.

3.5.2. The Seller has the right to refuse to conclude an agreement and place an Order if the Client has already placed and has not received other previously placed Orders for a total amount of 50 thousand rubles or more.

3.6. The obligations of the Seller to the Client under the contract for the sale of Goods from the section ‘Medications’ are considered fulfilled from the moment the Order is transferred to the Client or a third party specified by the Client at the pharmacy, and under the contract of commission – from the moment the Order is transferred to the Client.

3.7. Information about the availability of the Goods in the Seller’s warehouse and the expected delivery time of the Goods to the Seller’s warehouse are indicated on the Site on the Goods page. The deadlines for the receipt of the Order by the Client depend on the address and region of delivery, the work of a particular Delivery Service, and do not directly depend on the Seller.

3.8. All information materials about the Goods presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Client has questions regarding the properties and characteristics of the Goods, before placing an Order, the Client must contact https://gult.eu/.

3.9. When placing some Orders, the Client may choose the method of forming the Order in one or more shipments.

3.10. If, in accordance with the requirements of the legislation, it is necessary to check the functionality of the Goods before handing it over to the Client, such a check is carried out at the Seller’s warehouse before the Goods are transferred to the Delivery Service.

3.11. Features of the sale of discounted Goods.

3.11.1. The Seller has the right to offer for sale the Goods that have the shortcomings indicated in the description of the Goods on the website, as well as in the accompanying documentation for the Goods.

3.11.2. If the Client discovers deficiencies that were not specified by the seller when selling the Goods, the Client has the right to make claims for free elimination of defects, replacement or termination of the contract provided for by law, if he proves that the defects arose before the transfer of the Goods to the Client or for reasons that arose before the transfer.

3.11.3. In all other respects, these Terms and Conditions apply to discounted products.

3.12. Cancellation of an Order or Goods.

3.12.1. Cancellation of the Order or Goods is made at the initiative of the Client or the Seller. The Seller cancels the Order in the event of a significant change in the circumstances from which the Client and the Seller proceeded when placing the Order, and which made the execution of the Order impossible.

3.12.2. If the execution of the order by the Seller has become impossible for reasons beyond the control of the Client or the Seller (in the event of the closure of the delivery region by the Delivery Service, changes in customs rules and procedures, closure of the Pickup Point chosen by the Client as a delivery method, and other circumstances preventing the transfer of the Goods in an agreed manner, including in the event of the loss of the order during delivery, the absence of the Goods from the supplier of this Goods, the non-delivery of the Goods to the Seller’s warehouse, the absence of the Goods in the warehouse due to a defect identified during the processing of the order, re-sorting or inoperability of the Goods, etc. ), the Seller cancels the order and notifies the Client, and the Client has the right to agree on new terms for the delivery of the Goods by placing a new order, if the Goods are on sale at the time of placing the order. If at the time of placing the order the price of the goods has increased, and the previous order was canceled not because of a defect, compensation for the difference in price on the day the new order is placed is not charged.

3.12.3. The Client has the right to change the purchase decision to refuse the ordered Goods at any time before its receipt (delivery).

3.12.4. The Client has the right to completely or partially refuse the Goods of the Order at the time of receipt (delivery), except for the cases of receiving the goods at the Postomat or by Post.

3.12.5. In any case, the Client is not entitled to refuse the Goods of proper quality, having individually defined properties, if the specified Goods can be used exclusively by the Client acquiring it.

3.12.6. For a prepaid Order, the shipping cost is refundable if the Order was canceled (cancelled) or not delivered.
The Client can get acquainted with the current status of the Order in the Personal Account.

3.12.7. In case of full or partial cancellation of the Order or the Goods before its receipt and at the time of transfer to the Client, the prepaid funds are automatically returned to the Client’s account. For Orders and Goods paid by a bank card, a refund will be automatically issued to the card from which the payment was made.

4. DELIVERY

4.1. Delivery is carried out by https://gult.eu/ or by the Delivery Service. The methods of delivery of the Goods are indicated on the Site. The possibility of delivery to the address of the recipient is determined at the time of placing the order. The agreed delivery method is the method chosen by the Client from the available delivery methods when placing the Order.

4.2. If the Client has grounds that give him the right to receive goods, the free delivery of which is limited, the Client has the right to contact the Support Service to resolve the issue on an individual basis.
4.3. The Seller will make every effort to comply with the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment the Order is transferred to him. In case of non-delivery of the Order, the Seller reimburses the Customer for the cost of the Order prepaid by the Customer and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
If the Customer chooses the Russian Post as the Delivery Service for international postal items, the risk of accidental loss or accidental damage to the Goods lies with the Seller in full until the Goods are transferred to the Delivery Service. After the transfer of the Goods to the specified Delivery Service, the Seller’s liability is determined within the limits established by international postal law (Universal Postal Convention of August 12, 2008).
If the Client chooses international postal items as the Delivery Service, as well as other unregistered postal items, the risk of accidental loss or accidental damage to the Goods lies with the Seller in full before transfer to the Delivery Service, after the transfer of the Goods to the specified Delivery Services, the risk of accidental loss or accidental damage to the Goods lies with the Client, since it is impossible to obtain confirmation of the loss of the Goods from the Delivery Service for unregistered shipments. The client has the right to choose other methods of delivery of international postal items without these restrictions.
If the Client chooses the ‘Leave the parcel at the door’ delivery method, the risk of accidental loss or accidental damage to the Goods lies with the Client at the time the Seller sends a notification of the delivery of the Goods without direct transfer of the Goods. The Seller is not responsible for the absence of the Goods at the place of delivery after the relevant notice has been sent.
4.5. The cost of delivery of each Order is calculated individually, based on its weight, region and method of delivery, and sometimes the form of payment, and is indicated at the last stage of placing an Order on the Site.
4.6. Upon delivery, the Order is handed over to the Client or the person indicated as the Recipient of the Order.
4.7. In order to avoid cases of fraud, as well as to fulfill the obligations assumed in clause 4.6. of the Conditions of Obligations, when handing over a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient. The Seller guarantees the confidentiality and protection of the Recipient’s personal information.
4.8. When transferring the Order, the Client, in the presence of the person delivering the Order, must check the appearance and packaging of the Order, the number of Goods in the Order, the appearance and packaging of the Goods, completeness, assortment.
4.9. The terms allotted by the Seller for the receipt of the Order by the Client are limited and are indicated when placing the Order, at the stage of choosing the appropriate delivery method.
4.10. Non-receipt of the Order within the terms specified in clause 4.9 of the Conditions is considered the Client’s refusal from the sales contract and is the basis for the cancellation of the Order by the Seller. If the unreceived Order was prepaid, the funds are returned to the Client in the manner provided for in clause 3.13.3 of the Terms.

5. PAYMENT FOR GOODS

5.1. The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer about it as soon as possible in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order was paid, the Seller returns to the Client the amount paid for the Order to the bank card from which the payment was made, or by reflecting it on the Client’s account if the Goods were prepaid in other ways.

5.2. The price of the Goods indicated on the Site may be changed by the Seller unilaterally. The price of the Goods is valid at the time of pressing the “Confirm Order” button at the last stage of placing the Order. In this case, the price of the Goods ordered by the Customer is not subject to change.

5.3. Payment methods for the Goods are indicated on the Site in the Payment Methods section. The agreed payment method is the method chosen by the Client from the available payment methods when placing the Order.

5.3.1. All payment methods can be used to pay for goods from the Order.

5.4. When prepaid for the Goods, the Order is accepted for processing only after the Client’s funds are credited to the Seller’s settlement account. At the same time, the Goods under the Order are reserved for 40 minutes from the moment of placing the Order in relation to Orders with payment methods Bank card, Apple Pay, Google Pay and for 3 hours from the moment of placing the Order in respect of Orders with other payment methods. After the expiration of the specified period, the reservation is canceled and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse, as a result of which the Order processing time may increase or the Order may be canceled by the Seller in whole or in part.

5.5. Features of payment for the Goods using bank cards, as well as electronic means of payment linked to bank cards.

5.5.1. Operations with bank cards are carried out by the cardholder or by a person authorized on the basis of a power of attorney drawn up in accordance with the law.

5.5.2. When making payment for the Goods using a bank card at the Point of Issue of Orders, the Client must present an identity document.

5.5.3. The procedure for paying with bank cards is indicated on the Site in the Payment Methods section.

5.5.3.1. To pay for goods from an Order worth more than 100,000 rubles, all payment methods can be used.

5.5.3.2. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions made using payment cards” dated December 24, 2004 No. 266-P, bank card transactions are performed by the card holder or a person authorized on the basis of a power of attorney drawn up in accordance with the law.

5.5.4. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards are subject to Article 159 of the Criminal Code of the Russian Federation. According to Article 159 of the Criminal Code of the Russian Federation, fraud is considered the theft of someone else’s property or the acquisition of the right to someone else’s property by deception or abuse of trust and is punishable by a fine in the amount of up to 120,000 rubles or in the amount of the wage or other income of the convicted person for a period of up to 1 year, or by compulsory work for up to 360 hours, or by corrective labor for up to 1 year, or by arrest for up to 4 months, or by restraint of liberty for up to 2 years, or by forced labor for up to 2 years, or by deprivation of liberty for up to 2 years.

5.5.5. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is returned to the owner’s bank card.

5.5.6. Acceptance and processing of payments using bank cards is carried out by the ASSIST electronic payment provider or another electronic payment provider. The Seller does not process, including the collection and storage of customer bank card data.

5.5.7. By making a payment with a bank card on the Site, as well as when paying for an order upon receipt, including by methods – from the Linked Card and the Saved Card upon receipt – the Client agrees to send him a cash receipt in electronic form (links to a cash receipt with the ability to download it in the format PDF) to e-mail, or to the Verified phone number in the absence of information about e-mail in the Account. A cash receipt in printed form is not provided in this case.

5.5.8. Clients have access to a method of paying for the Goods on the Site through the Fast Payment System ( hen referred to as the ‘FPS’). FPS is a technological service that allows individuals to instantly pay for Goods on the Site (24/7). At the same time, the servicing bank of the Client (then referred to as the ‘Client’s Bank) must be connected to the FPS. Authorization of operations through the FPS is carried out by the Client’s Bank.

The use of the payment method through the FPS is currently a payment by QR code in the mobile application of the Client’s Bank: when paying for the Goods, the Client uses the special functions of the mobile application of the Client’s Bank (‘payment by QR code), after which he scans the QR code displayed on the Site after choosing the payment method “Fast Payment System’ when placing an Order. The performance of the described actions is considered a confirmation by the Client of the payment for the Order.

The FPS is developed and regulated by the Bank of Russia (https://www.cbr.ru/) and NSPK (https://www.nspk.ru/). The functioning of the FPS as a payment method depends on the participants of the FPS, and therefore https://gult.eu/ is not responsible for possible failures when paying using the FPS. In case of failures, the Client must contact the support service of the Client’s Bank.

5.6. The Seller has the right to provide the Customer with discounts on the Goods, establish a bonus program that can be changed by the Seller unilaterally.

5.7. The Seller has the right to establish discounts in order to promote one or another method of payment or delivery of the Goods. At the same time, the Seller may limit the conditions for the validity of discounts, limit their maximum size, in addition, discounts do not apply to Goods at a special price, and Goods, the seller of which is not GULT GmbH OOO. A discount may be provided for a subsequent Order also in order to compensate for a possible increase in the cost of the Goods when placing a new Order in case of replacement of the Goods or exchange for a similar one and in other cases when, according to these Terms, it is required to recalculate the cost of the Goods.

5.8. When carrying out marketing activities involving the investment of any objects in the Customer’s Orders, the delivery of these investments is carried out together with the Customer’s Order. To refuse an attachment, the Client must write an email to sales@gult.eu.

5.9. A gift certificate https://gult.eu/ can only be used to pay for services and goods of the range https://gult.eu/, with the exception of goods from the “Gift Certificates” sections, as well as goods the seller of which is not OOO “GULT GmbH” (information about the seller is indicated in the Product card).

6. RETURN, EXCHANGE AND REPAIR OF GOODS

6.1. Return and exchange of Goods of good quality.

6.1.1. The exchange or return of Goods of good quality is carried out if the specified Goods were not in use, their presentation, consumer properties, seals, factory labels, etc. are preserved, as well as if there is a document confirming the fact and conditions of purchase of the said Goods. If traces of the operation of the Goods are found (including the absence or traces of re-gluing the https://gult.eu/, barcode, violation of the seal https://gult.eu/ etc), the Seller reserves the right to refuse to return funds on this basis.

6.1.2. When the Customer returns the Goods of good quality, the Seller returns the cost of the returned Goods to him, except for the Seller’s expenses for the delivery of the returned Goods from the Client no later than 10 days from the date the Seller received the Goods at the warehouse https://gult.eu/.

6.1.3. The exchange of the Goods of good quality is carried out by returning the Goods to https://gult.eu/ with the subsequent cancellation of the Order or the Goods, then placing a new Order. At the same time, cancellation is a technical action and does not imply the Seller’s refusal to perform the contract. The funds are returned to the Client in full. If at the time of the Client’s request, a similar Good is not available for sale from the Seller, the Client has the right to refuse to execute the purchase and sale agreement and demand a refund of the amount paid for the specified Goods. The Seller returns the amount of money for the returned Goods within the period established by the Law.

6.1.4. When purchasing a set of goods under a promotion, within which a discount was provided on one of the goods or all the goods in the set, goods of the appropriate quality can only be returned as part of the set. Return of individual products from the set is not possible, unless otherwise provided in the rules of the promotion.

6.1.5. For more information on the methods and procedure for returning and exchanging goods of good quality, see here.

6.2. Return, exchange and repair of Goods of inadequate quality.

6.2.1. The Client may return the Goods of inadequate quality to the manufacturer or https://gult.eu/ and demand a refund of the amount paid, as well as demand the replacement of the Goods of inadequate quality or the elimination of defects within the following terms:

For technically complex goods – within 15 days from the date of purchase. After the specified period, a return and exchange is possible in accordance with the law.

Detection of a significant defect in the goods;
Violation of the deadlines for eliminating product defects;

The list of technically complex goods (established by Decree of the Government of the Russian Federation of November 10, 2011 No. 924 g):

Light aircraft, helicopters and aircraft with an internal combustion engine (with an electric motor);

Passenger cars, motorcycles, motor scooters and vehicles with an internal combustion engine (with an electric motor) intended for movement on public roads;

Tractors, motoblocks, motor cultivators, machinery and equipment for agriculture with an internal combustion engine (with an electric motor);

Snowmobiles and vehicles with an internal combustion engine (with an electric motor) specially designed for driving on snow;

Sports, tourist and pleasure vessels, boats, boats, yachts and floating transport vehicles with an internal combustion engine (with an electric motor);

Navigation and wireless communications equipment for domestic use, including satellite communications, having a touch screen and having two or more functions;

System units, stationary and portable computers, including laptops, and personal electronic computers;

Laser or inkjet multifunction devices, monitors with a digital control unit;

Sets of satellite television, game consoles with a digital control unit;

TVs, projectors with digital control unit;

Digital photo and video cameras, lenses for them and optical photo and film equipment with a digital control unit;

Refrigerators, freezers, combined refrigerator-freezers, dishwashers, automatic washing machines, dryers and washer-dryers, coffee machines, food processors, electric and combined gas-electric stoves, electric and combined gas-electric hobs, electric and combined gas-electric ovens, built-in microwave ovens, robotic vacuum cleaners, air conditioners, electric water heaters;

Wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions;

Electrified tools (hand-held and portable electric machines).

6.2.2. If a defect is found within the period specified in clause 6.2.1 of the Terms, the Client returns the Goods to the manufacturer or https://gult.eu/. The product must be returned together with the warranty card (if any) and a copy of the Certificate (conclusion) of the Service Center.

6.2.3. When the Customer returns the Goods of inadequate quality, the Seller shall return to him the cost of the returned Goods, as well as the costs of delivery of the returned Goods from the Client no later than 10 days from the date of receipt by the Seller of the Goods of inadequate quality, provided that the defect of the Goods is industrial and did not arise due to the fault of the client. If the Customer’s Order contains goods of proper quality, the delivery cost is not compensated.

6.2.4. The exchange of the Goods of inadequate quality is carried out by returning the Goods to https://gult.eu/ with the subsequent cancellation of the Order or the Goods, then placing a new Order. At the same time, cancellation is a technical action and does not imply the Seller’s refusal to perform the contract. The funds are returned to the Client in full. If at the time of the Client’s request, a similar Good is not available for sale from the Seller, the Client has the right to refuse to execute the purchase and sale agreement and demand a refund of the amount paid for the specified Goods. The Seller returns the amount of money for the returned Goods within the period established by the Law.

6.2.5. When purchasing a set of goods under a promotion, within which a discount was provided on one of the goods or all goods in the set, goods of inadequate quality can only be returned as part of the set. Return of individual products from the set is not possible, unless otherwise provided in the rules of the promotion.

6.2.6. For more information about the methods, procedure for returning and exchanging goods of good quality, see here.

6.2.7. The Customer can repair the product of inadequate quality at an authorized service center, or transfer it to the Seller for repair within the established warranty period for the Product.

6.3. Refunds.

6.3.1. In case of cancellation of the Order or the Goods after its receipt, https://gult.eu/ returns the money to the Client. The method of refund is determined depending on the method that was used when paying for the Goods.

6.3.2. Refunds are made https://gult.eu/ in one of the following ways:

when paying with a Bank card (or Apple Pay / Google Pay / Samsung Pay) on the website or in the application https://gult.eu/– to the Bank card (or Apple Pay / Google Pay / Samsung Pay) with which the payment was made;
when paying with Electronic money (Yandex. Money, Qiwi and others) – to the User account / Or, at the request of the buyer, to an electronic or Bank account;
when paying by bank transfer – to a bank account when specifying bank details;
when paying from the User Account – to the User Account;
when paying with a Gift Certificate https://gult.eu/ – to the User account.

6.3.3. In case of cancellation of the Order or the Goods prior to its receipt, the prepaid funds are automatically returned to the Client’s User Account. For Orders and Goods paid by a bank card, a refund will be automatically issued to the card from which the payment was made.

6.3.4. To return the funds received to the User Account for the canceled Order, the Client sends an email to sales@gult.eu indicating the relevant data: full name of the recipient, full bank account details or postal address. Until the moment the Client receives the information necessary for the return, the funds will be on the User Account, and they can also be used to pay for subsequent Orders.

6.3.5. The funds received on the Client’s User Account upon activation of gift certificates are non-refundable to the Client and can only be used to pay for the Goods on the Site.

6.3.6. If during the last three years there has been no movement of funds (debit or credit) on the User Account, funds may be debited from the User Account.

6.4. The procedure for actions in case of violation by the seller of the conditions on the assortment (re-sorting).

6.4.1. If the Goods are transferred in violation of the terms of the assortment, the rules of local legislation do not apply. Unless otherwise provided by these Conditions, in the event that a Product is found in the Order that does not correspond to the ordered assortment (re-sorting), the Client has the right, when transferring the Order, to refuse this Product and demand a replacement for the Product in the assortment provided for by the Order, or a refund of the money paid for the actually untransferred Product.

6.4.3. Goods transferred to the Client in violation of the terms of the assortment are subject to return https://gult.eu/. If the Client accepts this Product, https://gult.eu/ has the right to require the Client to pay for this Product at the price set by the Seller for this Product on the Site at the time of transfer of the Product (including in court). If the actually transferred Goods are not in the assortment presented on the Site at the time of the transfer of the Goods, this Goods is paid at the price agreed with https://gult.eu/.

6.4.4. The replacement of the Goods that do not correspond to the Order according to the assortment is carried out by placing a new Order. If the Goods that do not correspond to the assortment were prepaid by the Client, its cost is returned to the bank card from which the payment was made or, if the prepayment was made in another way, it is reflected on the User Account, which is selected as a payment method for the new Order. If the missing Product has not been paid for by the Client, it is paid for by any available method chosen by the Client or https://gult.eu/ as agreed with the Client when placing a new Order.

6.4.5. If it is impossible to replace the Goods, https://gult.eu/ notifies the Client about this by sending a message to the email address specified by the Client during registration, and the funds actually paid for the untransferred Goods are returned in the manner provided for in clause 6.4. 6.

6.4.6. The funds paid by the Client for the actually not transferred Goods are returned to the bank card from which the payment was made or, if the prepayment was made in another way, they are credited to the Client’s User Account. The refund of the amount paid for the Goods is carried out in the way in which the payment was made.

6.5. Procedure for violation by the Seller of the quantity condition.

6.5.1. Unless otherwise provided by these Conditions, when submitting an Order, the Client is obliged to check the quantity of Goods in the Order. If, during the transfer of the Order by the Client, discrepancies in the quantity of the Goods in the Order are found, the Client is obliged to immediately inform the Seller’s Customer Service at sales@gult.eu or using the chat in the mobile application / on the Site.

6.5.2. If https://gult.eu/ handed over to the Client a smaller amount of the Goods than specified by the Order (underinvestment), the Client, when transferring the Order, has the right to accept the Goods in the part corresponding to the Order and demand that the missing amount of the Goods be transferred, or, if the missing Goods were paid for, refuse the Order in terms of the missing Goods and demand a refund for the missing Goods.

6.5.3. If the missing Product was prepaid by the Client, its cost is reflected on the User Account, which is selected as a method of payment for the new Order, or automatically returned to the bank card from which the payment was made.

6.5.4. The transfer of the missing Goods is carried out by placing a new Order, provided – unless otherwise provided by these Terms – informing the Seller in accordance with clause 6.5.1. If the price of the Product has increased, please contact Customer Service at sales@gult.eu. before placing a new Order. If the missing Product was not previously paid by the Client, or its cost was returned to the bank card, it is paid by any available method when placing a new Order.

6.5.5. If it is impossible to transfer the missing Goods, the Seller notifies the Client about this by sending a message to the email address specified by the Client during registration. The refund of the amount paid for the Goods is carried out by the method in accordance with clause 6.3.2. Terms of sale.

6.5.6. If the Client violates clause 6.5.1 in terms of informing the Seller, the Seller has the right to refuse to satisfy the Client’s claims regarding the quantity of the transferred Goods..

7. INTELLECTUAL PROPERTY

7.1. All textual information and graphic images on the Site are the property of the Seller and/or its counterparties.

8. WARRANTY AND LIABILITY

8.1. The Seller is not responsible for damage caused to the Customer due to improper use of the Goods ordered on the Site.

8.2. The Seller is not responsible for the content and operation of the External Sites.

8.3. The Seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the Client to third parties.

8.4. The Customer undertakes not to use the ordered Goods for business purposes.

8.5. The Seller is not responsible for losses that the Client may incur as a result of the fact that his phone number has become the property of another person, including as a result of a long (from 3 months) non-use of such a phone number by the Client.

8.6. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during Verification.

9. PRIVACY AND PROTECTION OF PERSONAL INFORMATION

Detailed information on privacy and protection of personal information is available here.

10. OTHER TERMS

10.1. Local laws apply to the relationship between the Customer and the Seller.

10.2. In case of questions and claims from the Client, he must contact the Seller’s Customer Service by phone or at sales@gult.eu. At the same time, the Seller’s responses to the Client’s requests are recognized as sent in the proper form if they are sent to the Client’s email address specified by him during registration, or in writing to the Client’s postal address (if there is an appropriate order). All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with applicable law.

10.3. Recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.